FAQ

FAQ


Period of validity for bus tickets?
Reserved seat tickets are valid for the specified date and interval as stated on the tickets. Non-reserved seat tickets are valid for the specified date and interval as stated on the tickets.
Bus Rules
1.Stay seated in your seat and keep you hands, feet inside the bus. Hold on bus handles and keep yourself steady. Remember to ring the bell when getting off the bus.
2.Please yield your seats to elderly and handicapped passengers, pregnant women, or passengers with young children. Let every seat be reserved for those in need.
3.Smoking is prohibited in the bus.
4.Follow driver's instrutions to use safety equipments on buses.
5.You will have to depart and arrive at the station which is shown on your ticket and no reserved seats at the stostation.
Conditions of carriage
1.Baggage that a passenger may carry into the bus shall be personal belongings, carry-on baggages.Please take care of your belonging , the loss of your belonging will be your own responsibility.
2.The common size of carry-on luggage allowed is 180 cm (dimensions of length, width and height).
3.You can bring two pieces of carry-on baggage, if exceeding the requirment you will have to pay half fare price of each baggage.
4.If your luggage goes missing or gets damaged on a bus, the maximum compensation amount per luggage will be according to the provisions of the competent authority.
Are pets allowed to bring up to the bus? Charge?
1.Small pets & animals are allowed to bring up to buses and are charged half the adult fare. Carriage pets are not allowed in any of the following circumstances :
A.Pets with diseases.
B.Without breed restrictions, carriage restrictions or pets' kennel.
C.Animals causing unsanitary conditions.
D.Animals are not behave and which will be a danger or a nuisance for other passengers.
E.Not fit and proper to transport.
2.Passengers with pets should use kennel or travel bag to carry and each volume is under 27 cubic inches.
3.As a responsible pet owner, it is important for the kennel or travel bag to be large enough for your pets to be able to stand up in it, to be able to turn around, and to be able to lie down comfortably. The kennel must have a fiberglass or rigid plastic shell. Place a soft blanket, towel or some newspapers on the bottom of the kennel.
4.Guide dogs, hearing guide dogs or guide dogs in training can travel for free on buses.
Do we have the right to refuse passengers on board?
Passenger are not allow to get aboard in any of the following circumstances :
1. With an uncontrolled, severe or contagious disease.
2.Children are too young and no adults going along with.
3.Fighting, harassment, and physical aggression are not tolerated.
4.Acting carzy.
5.Contraband is not allowed at the bus.
6.Animals which are not suitable to transport.
Discount Fare
1.People over the age of 65.
2.Registration card for people with disabilitie.
3.Children whose heights are above 115cm but less than 150cm, or whose heights are above 150 cm but are less than 12 years of age, may purchase children tickets by showing their IDs. Children whose heights are less than 115cm or children who are taller than 115cm but are not yet 6 years old with proof of ID may be exempted from the purchase of tickets, provided that such children do not take seats and are escorted by passengers who have purchased full fare tickets or are adults. If the children exempted need seatings, or if more than 2 children are escorted by the same adult, children tickets should be purchased.
4.Foreign people over the age of 65.
**10% OFF for round trip tickets.
Reservations & tickets FAQs
You can extend the reserved ticket limited to less than two time at the station before tickets get expired.
Cancel the return trip of a round trip ticket.
When passengers apply for refund of return tickets, such passengers shall be refunded with the remainder after deducting full fare of one-way ticket.
Refund and cancellation charges for round trip tickets.
If passengers want to submitt refund of repaid tickets, please bring unused part of repaid tickets to ticket counter. Different routes' repaid tickets cannot be refunded together.
When submitting refund, discount of repaid tickets that been used have to deduct. There is no fee when not reserved seats. (If you reserved seats, please pay the fee according to our regulations.) Also, please pay the compensation of NT$50 if tickets are destroy or damaged.
Refund and cancellation charges for round trip tickets.
1.No fees or other charges for non-reserved tickets when conducting refund before passing the expiration date.
2.Cancellations for reserved ticket will only be accepted 30 minutes before buses departing and will be charge fees by following standard
A.NT$5 fee for tickets fare less than NT$100.
B.NT$10 fee for tickets fare NT$50-NT$100.
C.NT$15 fee for tickets fare more than NT$150.